🔄Flow Troubleshooting

If a Flow isn’t working as expected in Operator AI, a few quick checks usually solve the issue — here’s how to troubleshoot and fix Flow problems fast.


🔄 Common Flow Issues

Problem
Likely Cause

Flow doesn’t start

Missing or incorrect trigger setup.

Flow gets stuck or loops

Missing buttons, quick replies, or exit paths.

Wrong Flow triggered

Automation or keyword mismatch.

User input not recognized

Flow expecting buttons but user typed free text.

Agent handoff inside Flow fails

Handoff step missing agent assignment.

✅ Most Flow issues are simple logic errors — not technical bugs.


🛠️ How to Troubleshoot a Flow

Step
Action

1. Test the Flow manually

Start the Flow yourself and simulate user paths.

2. Review the trigger setup

Confirm the Flow is connected to an Automation, keyword, or user action.

3. Inspect button/choice logic

Ensure users have clear, tappable choices at each step.

4. Check for exit conditions

Confirm the Flow has a clear end point or handoff.

5. Watch for missing conditions

Make sure “if/then” branches properly route users.

✅ Follow the user journey fully — not just the ideal path.


🔥 Fast Fixes for Common Flow Problems

Problem
Fast Fix

Flow doesn’t launch

Add a test trigger manually (e.g., keyword = "testflow").

Looping without end

Add a button to close or escalate the conversation.

Wrong answer path triggered

Rebuild buttons to have clear, unique payloads.

Stuck after user input

Add a fallback after expecting input in case users don’t reply properly.

Handoff step fails

Confirm an agent, department, or queue is assigned at that step.

✅ Tiny tweaks fix 90% of broken Flows immediately.


📋 Best Practices for Reliable Flows

Tip
Why It Matters

Always test every path

Don’t assume users will always click the "right" button.

Keep Flows short and simple

More steps = more places for user drop-off.

Use quick replies over free text when possible

More control, fewer interpretation errors.

Label each Flow clearly

"Support → Billing Flow" instead of "Flow #2".

Update Flows based on conversation history

Real conversations show where users get stuck.

✅ Regular maintenance = smooth, scalable automation.


🛟 Need Help?

  • Explore Flow Building and Testing tutorials inside this documentation.

  • Contact support@heyoperator.ai for help diagnosing tricky Flow issues.

  • Your Success Manager can also run a Flow Audit and suggest improvements.

✅ We’re here to help you make flawless customer journeys.


🎯 Next Step

👉 Continue to Fallback Handling Problems →

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