🧠Building Your Knowledge Base

Operator AI’s Knowledge Base powers instant, accurate responses by teaching the AI how to answer your customers' most common questions.

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🧠 What is the Knowledge Base?

The Knowledge Base is where you store everything Operator AI needs to know:

• Question & Answer (Q&A) Pairs: Teach Operator to recognize questions and provide correct responses.

• Website Content Training: Load pages from your site to expand Operator’s knowledge instantly.

• Document Uploads: Upload PDFs, Word files, or text documents for deep knowledge ingestion.

✅ A strong Knowledge Base makes Operator smarter, faster, and more helpful from day one.

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🛠️ How to Build Your Knowledge Base

Method	How It Works
Manually Add Q&A Pairs	Create custom questions and answers directly inside the Operator AI dashboard.
Train from Website URLs	Enter a URL; Operator AI reads and learns from your public pages.
Upload Documents	Upload knowledge sources like product guides, FAQs, service manuals, etc.

✅ You can combine all three methods to create a comprehensive knowledge model.

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📋 Best Practices for Training

Tip	Why It Matters
Use simple, clear language	Helps Operator recognize variations in user questions.
Add multiple phrasing variations	Cover different ways customers may ask the same thing.
Prioritize your top 20 FAQs first	Cover high-traffic questions immediately.
Review and update monthly	Keep answers fresh and accurate over time.
Break long answers into steps	Makes complex topics easier to understand for users.

✅ Training is an ongoing process that compounds over time.

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🔥 Example Content to Add

Type	Example
Product FAQs	"What is included in your subscription plans?"
Troubleshooting Guides	"How do I reset my password?"
Pricing and Billing Info	"When will I be charged?"
Company Policies	"Do you offer refunds?"
How-to Instructions	"How do I integrate with Zapier?"

✅ Cover your most frequent topics first for maximum impact.

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🛟 Need Help?

• Use Operator AI's in-dashboard training tools.

• Contact [e-mail] for Knowledge Base advice.

• Book a Knowledge Base Audit with your Success Manager for optimization tips.

✅ We're here to help you build a knowledge-driven experience.

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🎯 Next Step

👉 Continue to Automations Overview →