Data Privacy and Security
Operator AI is built with security and privacy at its core — to protect your business, your customers, and your data.
🔓 Our Commitment to Security
We take security seriously at every level:
Data Encryption: All data in transit and at rest is encrypted using industry-leading standards (TLS 1.2+, AES-256).
Secure Authentication: API access, admin dashboards, and integrations are secured with OAuth, Bearer tokens, or secure keys.
Role-Based Access Control (RBAC): Manage user permissions and restrict sensitive actions based on roles (Admin, Manager, Agent).
System Monitoring: Continuous system monitoring, anomaly detection, and proactive risk mitigation are in place 24/7.
✅ Your data is protected every step of the way.
🛡️ Data Privacy Features
Data Ownership
You retain full ownership of your data — Operator AI does not sell or share your customer data.
Data Portability
Export conversations, contacts, and analytics anytime via the dashboard.
Data Deletion Requests
Easily delete user data to comply with GDPR, CCPA, and other regulations.
Consent Management
Capture user consent for messaging and data storage where required.
IP Whitelisting (Enterprise Only)
Restrict dashboard access to specific IP addresses for extra security.
✅ Privacy and transparency are built into the product.
🌎 Compliance and Standards
Operator AI follows leading global standards, including:
GDPR (General Data Protection Regulation) compliant
CCPA (California Consumer Privacy Act) compliant
CAN-SPAM and email marketing compliance best practices
ISO 27001-aligned security processes internally
✅ Enterprise-grade compliance for peace of mind.
🔥 Best Practices for Customers
Set clear data retention policies
Define how long to keep customer conversations and contacts.
Use secure passwords and enable 2FA
Protect your admin and agent accounts.
Limit API token access
Generate tokens for specific use cases and rotate regularly.
Respect user consent and opt-outs
Stay compliant and build trust.
Review permissions quarterly
Audit user access and tighten security as needed.
✅ Shared responsibility = stronger overall security.
🛟 Need Help?
Explore the full Data Privacy and Security guides inside this documentation.
Contact support@heyoperator.ai if you have compliance questions.
Your Success Manager can assist with security reviews and best practices.
✅ We’re here to help you protect your customers and grow securely.
🎯 Next Step
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